Registration with The Whisky Way
If an incorrect amount has been lodged in error, contact the company as soon as possible. If it does not interfere with the smooth running of the auction the company may consider retracting or reducing the bid to the winning bid amount at that point. Bids cannot otherwise be retracted. The company reserve the right to prevent the bidder from any future participation in as a result of bid retraction
Once the auction has ended, the winning bid cannot be retracted
Responsibilities of the Bidder
You acknowledge that under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, s28 (1)(d)(i) & (iii) refunds do not apply to the sale of alcoholic beverages by Auction and thus do not apply to this website or any transactions completed through it.
Bidders are required to conduct their own research and due diligence. All Items are sold on an “as is” basis
Payment of purchases
All major Credit/Debit Cards, BACS Transfer are all acceptable methods of payment.
Buyers will be charged a introductory rate of 8% (plus VAT) for the first 3 auctions and then after a premium of 10% of the hammer price (plus VAT) in addition to the Lot price.
If there has been no payment within seven days (unless previously agreed by us), and at our absolute discretion, we may decide to cancel the contract and offer the bottle(s) for sale at a future auction(s).We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via Collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
Delivery of Lots
If buyers wish to collect their lot in person then this can be arranged by contacting the office firstname.lastname@example.org to organise a time and date suitable. (All payments must be made before collection).
Buyers should be aware that it may take up to 15 working days from receiving payment before the bottles are dispatched. The Company aims to dispatch orders as quickly as possible but Buyers should be aware of this during times when there are high levels orders.
A signature is required at the point of delivery. If the Buyer is not available to receive the order, a suitable person of Legal Age must be available to sign as per the Courier’s terms. If the Buyer chooses to have the order left at a location then the Company do not accept any liability for loss or damage of the Goods.
Local Customs Charges
Insurance / damage liability cover
If the shipment is received and appears to be damaged, it is the responsibility of the Buyer to sign the courier’s sheet in accordance with the actual condition. It is not sufficient to sign “unexamined”.
If for any reason damage does occur, it is essential that You contact Us as soon as possible. Photos of the damage must be sent via email to email@example.com
No refunds will be given if there is no evidence provided of the damage / breakage of the bottles. We are unable to offer refunds for orders which sustain damage in transit that do not have insurance cover.